Shipping policy
Effective Date: 25th of May, 2025
At MLV™, we offer high-quality physical products shipped directly to your door. Once your order is placed and payment is confirmed, we begin processing and preparing your shipment.
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Delivery Method
All products are shipped from our warehouse via trusted courier services. After purchase, you will:
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Receive an order confirmation email with your receipt
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Get a shipping notification with tracking details once your order is dispatched
If you haven’t received your confirmation email within 15 minutes, please check your spam folder or contact us at support@mlvchocolate.com.
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Delivery Time
Orders are typically processed within 1–2 business days. Delivery times vary based on location:
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UK & EU: 3–7 business days
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US & Canada: 5–10 business days
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Rest of World: 7–14 business days
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Physical Goods Only
Evutal™ provides only physical products. No digital content or downloads are included unless explicitly stated.
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Failed Delivery or Issues
If your order hasn’t arrived or something is wrong with your package, please reach out to our support team. We’ll help resolve the issue as quickly as possible.
Contact Information:
MLV Chocolate™ (Onyx Growth Limited)
466 London Road, Isleworth, Middlesex, United Kingdom, TW7 4BF
Email: support@mlvchocolate.com
Phone: +44 7418 325053